The Van Ness South Tenants Association today began releasing the results of its recent survey on the maintenance of individual apartments at 3003 Van Ness. More than 100 residents of 3003 Van Ness completed the survey.

The survey was conducted because of the large number of complaints the tenants association had received from tenants, who reported that they were experiencing chronic problems with poor ventilation, plumbing leaks, mold, rodents and other issues that Equity Residential had failed to fix properly. Most respondents did not blame the maintenance staff — many said that they believed that it was Equity corporate policy to devote few resources and staff to maintaining residents’ apartments.

Preliminary review of the survey results found that:

Many people reported that they currently experience several maintenance problems. Some reported as many as 6 different problems.
The #1 reported problem was poor ventilation, especially smoke from other apartments. 40% of respondents reported that they currently have a problem with poor ventilation.
Almost 1/3 of respondents reported that they currently have problems with rodents.
1/4 of respondents reported that they currently have problems with mold.
Almost one in nine respondents report that they currently have no maintenance problems. Of those, only one respondent reported that he has had no maintenance problems at all.

Many respondents wrote several paragraphs or more about the frustrations they have experienced. The tenants association plans to release representative samples of their accounts via Twitter.