maintenance

Management flat out refuses to do what it takes to keep residents safe

The only good things that can be said about 3003 Van Ness are that the floor plans are large and it's close to the metro. The building is unsafe, the staff is incompetent, and the owners of the building are unscrupulous.

LACK OF SAFETY. During the three+ years I lived there, there were somewhere between ten and thirty burglaries that had similar circumstances: there was no forced entry and they took place during the daytime. In my opinion, if someone is getting into locked apartments without forcing entry, that means that the burglar(s) had keys to the apartments. That's pretty scary. Valuables such as jewelry, electronics, and credit cards were stolen from residents. Management refused to purchase security cameras for elevators and hallways.

It was lovely at first – but later felt like a dystopia

When I moved into 3003 Van Ness in 2012, it was a lovely, convenient building with a responsive management company (one of the reasons I chose the building). By the time I moved out last year, I felt like was escaping dystopia.

What happened in the interim? Equity Residential, which perpetuated a massive rent scam on tenants, took over management of the building. They rented apartments to UDC without insisting UDC provide oversight for young people who had never lived alone in an apartment building before and thought they were in a college dorm (if you have a noise complaint about students partying at 2 am, Equity says to call the police rather than requiring UDC to step in and ensure the rest of the tenants are not suffering a decrease in their quality of life.)