Harry Gural, president of the Van Ness South Tenants Association, today sent a sharply worded letter to Josh Luper, property manager for Equity Residential corporation for 3003 Van Ness.

The letter describes worsening conditions at the building, including extremely loud work on the exterior facade that likely will go on all year, frequent disruptions in hot water, serious problems with elevators, building cleanliness, security, front desk staff, new food and package delivery protocols, and other issues.

The letter concludes:

“As long as the Equity Residential corporation continues to treat its customers in this way, the tenant association will continue to report its behavior to the proper authorities – whether to the Department of Consumer and Regulatory Affairs, the DC Council, the DC Attorney General and the relevant federal authorities. The company cannot treat tenants this way without paying a reputational price. We strongly suggest that it begin to treat residents as valued customers, and quickly reverse the serious deterioration of conditions at 3003 Van Ness.”