I moved into 3003 Van Ness in 2018 and was initially pleased - convenient location, decent amenities, and solid square footage for the price. However, my opinion of both the building itself and management specifically has gradually changed over the course of my time here (drastically so within the last year and a half).
From frequently broken washing machines (and entire laundry rooms rendered unusable as a result of flooding, sometimes on a weekly basis), to warped flooring (with replacements delayed, and, in the case of my own apartment, by the installation team deciding not to show up on the scheduled replacement date), to major instances of police activity (multiple domestic incidents, an armed intruder requiring no less than 20 police officers equipped with riot gear, and an instance of a resident being stabbed by another intruder, also requiring significant police presence), habitability and safety are now my foremost concerns.
What's more, the response of Equity Residential as a whole, and the on-site property management team specifically, is one which completely lacks a sense of urgency, and arguably disregards the severity of these events. As a tenant, I have been made to feel as though my concerns regarding safety are disproportionate to the actual instances of crime - all are explained away as "isolated domestic incidents" in follow-up emails by a management team that makes it their policy to do the absolute minimum to remain with the guardrails of the landlord/tenant covenant, and zero accountability for the sorry state of security in this building has been taken by either the on-site property manager, or Equity as a whole.
Tenants have been promised security guards for part of the week (unclear why around-the-clock security has not been implemented - are crimes only committed on certain days of the week?), but, when this security is actually present, the guards seem more concerned with listening to music and focusing on their phones than actually securing the building.
Additionally, these specific criminal incidents, which have been made known to residents only as a result of consistent demands for accountability and engendered the need for 24-hr security in the first place, do not account for what one can only assume are myriad others which have gone unreported to us by management. Further, whenever I have directly contacted management for resolution of issues unrelated to crime (i.e. laundry room flooding), the action taken is always a temporary fix, such as mopping the floor and plugging in/unplugging the machines, as opposed to a long-term solution to the problem.
In short, I would not recommend living here to anyone, and would go so far as to urge current residents to move elsewhere if they are able.
Christian