Equity Residential has shared some information with residents regarding the widespread flooding caused by a major pipe that burst on the 10th floor of the West building just after midnight on December 16th. (See information about the flooding along with photos in the previous news item below.)

At 1:03 am last night, Equity sent an email to residents, which said this:

This email is to inform you that we have shut the water off to the building due to an emergency water leak. Our team is on site assessing the issue, once we have a time frame for repairs, we will send a follow up email.

NOTE: An earlier version of this post stated that Equity did not send additional information until 9:30 pm on December 16th. That has proven to be incorrect — management sent a second email, only to residents of the West building, at 11:58 am on that day. This second email stated:

As you are probably already aware we had a major mainline water leak that has caused significant water intrusion on the 10th floor. This affected the common hallways and stairwells areas as well as some apartments. The plumbing repairs are now complete and our team/contractors are working to access damage and start repairs.

Today, a service team member will inspect apartments in the affected areas (consisting of apartment numbers ending 5 through 21) between the 1st floor and the 10th floor. Should you notice any water damages in your home and your apartment number doesn't end in 5 through 21, please reach out and let us know so we can inspect your home as well.

We apologize for any inconvenience caused. We thank you for your understanding and patience during this time.

Another email was sent to residents of the West building at 8:25 am on Tuesday, December 17th. It stated that:

We wanted to provide an update regarding the work being completed in your home due to the water intrusion caused by a mainline pipe malfunction. Contractors will be back today to complete a moisture reading in the areas that were affected in your home. They will begin at 9 am until all apartments are completed. Once the readings are complete we will follow up with next steps.

Thank you for your patience.