The Van Ness South Tenants Association today sent a letter to Equity Residential building manager Josh Luper, inquiring about reports from residents about wide fluctuations in hot and cold water.

The letter states:

”I am writing on behalf of the numerous residents of the West building who have complained to the tenant association about wide fluctuations in hot and cold running water.

This is different from the situation we have reported to you in the past, in which there is no hot water for periods of time. In the current situation, a resident may be taking a shower and find that the warm runs warm, then hot, then cold, then warm again. Some residents have reported to me that they sometimes get hot water even when the faucet is set to warm – a possible hazard. Other times, at the same setting, they get cold water.

Residents tell me that they have reported these problems to Equity, but we continue to hear complaints. Could you please investigate the situation and let us know what is going on and how long it will take to fix the problem?”

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Here is the response we received from Equity Residential building manager Josh Luper:

Hi Harry,

We have received some requests although these would be related to a resident's individual apartment and not one for the entire building. If residents are reporting this to you please have them contact us and we can certainly schedule an inspection and repairs. From previous requests we have completed this was found to be mostly due to a failed stem in the faucet or a diverter in the bathroom. Once replaced we have not had issues from those apartments that originally reported the issue. 

Please let me know if you have any additional questions or concerns. 

Thank you,

Josh Luper

General Manager