The Van Ness South Tenants Association today sent a second letter to building manager Josh Luper, inquiring against about residents’ complaints about water fluctuating between hot and cold.

In response to the tenant association’s first letter, Equity responded saying that the problems likely were localized to certain apartments. However, since then, repairs have been attempted in some apartments, but problems persist. In addition, residents note that complaints seem to come almost exclusively from apartments in the West building.

Read the new letter in printer-friendly format at this link.

EQUITY’S RESPONSE

On Dec. 19th, two weeks after we sent our first letter to Equity Residential complaining about fluctuating hot and cold water in the West building, we received this reponse.

Dear Valued Resident,

We have had a number of residents inform us of hot water fluctuations in the West building over the past couple of weeks. During these reports we checked our building systems and at that time determined that these issues may have been from what we thought to be failed diverters in those apartments. Since these reports have continued our team has since completed an additional exhaustive inspection of all our complete building system. During this inspection we were able to find a pump that was in need to be rebuilt. While this pump was running we believe it to be the cause of the infrequent water changes. If you have previously reported this issue please monitor your hot water and let us know if you experience any more fluctuations.

As always, we appreciate your patience and understanding while we work to resolve this issue.